Introductory Diagnostic: Digital Accessibility and Usability

Understand where your accessibility journey should begin

Creating an accessible digital experience starts with understanding where the biggest barriers exist.

Our Introductory Diagnostic provides a practical, high-level assessment of your website or application, combining technical accessibility expertise with insights from people who use assistive technology every day. Rather than producing a lengthy compliance audit, this service helps you identify your most significant accessibility issues, understand their impact on real users, and prioritise the areas that will deliver the greatest improvement.

Whether you're just beginning your accessibility journey or looking to build a business case for further investment, this diagnostic provides a clear starting point.

What you'll receive

Technical Accessibility Assessment

Our digital accessibility specialists conduct an expert review of your website or application, assessing key accessibility features against recognised accessibility standards.

We'll identify major barriers that may prevent people with disability from accessing your digital experience, including areas such as:

• Colour contrast
• Heading structure and page hierarchy
• Keyboard accessibility
• Screen reader compatibility
• Form accessibility
• Focus indicators and navigation
• General accessibility best practices

This assessment provides an overview of where accessibility issues exist and highlights the areas requiring the greatest attention.

Inclusive Usability Review

Accessibility isn't just about meeting technical standards. It's about how people actually experience your digital products.

Through our Inclusive Usability Practice, two people with lived experience of disability from our User Research Community will explore your website or application using their everyday assistive technologies.

Participants share their experiences, identify frustrations, and highlight what works well, providing insights that automated tools and technical reviews alone cannot uncover.

Our Inclusive Usability Practice Lead analyses this feedback alongside their own usability expertise, providing practical recommendations grounded in real user experiences.

TTC Global manages the recruitment, coordination, and payment of all participants, making the process simple for your organisation.

Findings and Recommendations Report

You'll receive a concise report summarising the key findings from both the technical assessment and inclusive usability review.

The report includes:

• Key accessibility observations
• Major barriers affecting users
• Usability insights from people with lived experience of disability
• Practical recommendations
• Prioritised next steps to improve accessibility

Rather than overwhelming you with hundreds of technical issues, the report focuses on the changes that will have the greatest impact and help guide your accessibility roadmap.

Why start with an Introductory Diagnostic?

An introductory diagnostic provides the evidence needed to make informed decisions about accessibility investment.

By combining technical expertise with genuine user feedback, you'll gain a balanced understanding of where your digital experience is performing well, where barriers exist, and what improvements should be prioritised first.

It's an efficient, practical way to begin creating more accessible and inclusive digital experiences for everyone.

Want to Find Out More?

Contact Samantha Dancey via email or fill in our contact form to get in touch.